Best Online Rate Guarantee

Online reservations made through this website are subject to our Best Rate Guarantee - with no booking fees*

Brisbane Gateway Resort guarantees that the Brisbane Gateway Resort branded website (www.brisbanegateway.com.au and reservations.brisbanegateway.com.au) will have the best publicly advertised rates for each of the accommodation types on offer at Brisbane Gateway Resort, plus you'll pay no booking fees.

*Conditions

  1. The Best Online Rate Guarantee does not apply to unpublished rates. Unpublished rates include privately negotiated rates, packaged rates, rates involving a prepaid voucher program, accommodation sold as part of a travel package, and rates not available to the general public. Rates not available to the general public include corporate discount rates, group rates, meeting rates, any rates requiring membership in a club, or other organisation where the rates are targeted specifically toward a specific group of individuals and not intended for the general public.
  2. The type of accommodation for which the application of the guarantee is sought must be the same accommodation type as booked on the Brisbane Gateway Resort branded website and must be for the same number of guests.
  3. The guarantee does not apply if the lower rate is achieved via a currency conversion and when comparing rates both rates must either have the tax included or exclude tax to ensure fair comparison.
  4. The guarantee does not apply if the lower rate is due to rounding.
  5. Should the cheaper rate be the result of a third party reseller selling Brisbane Gateway Resort accommodation at a loss, we are unable to extend the guarantee benefits.
  6. A claim against the Best Online Rate Guarantee must be made within 24 hours after making the original reservation through the Brisbane Gateway Resort branded website and before arriving at Brisbane Gateway Resort, otherwise it will be denied.
  7. Claims must be made via the email address on the Contact Us page of this website.
  8. Documented evidence to support the availability of the cheaper competing rate must be provided at the time of making a claim (e.g. screenshot of the competing booking site or a copy of the advertisement or scan of printed material with the lower rate including the terms and conditions of sale).
  9. Brisbane Gateway Resort will verify the validity of your claim and respond to you within 48 hours of receiving your claim.  Should you wish to check on your claim please contact us directly.
  10. If your claim is successful, on check-out at Brisbane Gateway Resort, you will automatically receive one night's accommodation free of charge (accommodation only, no incidentals are included).
 

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