Reservation, Cancellation and Payment Policies

These policies only apply to stays in the holiday cabin accommodation and on the caravan, motorhome and camping sites. Please refer to the Group Accommodation and Short-Term Accommodation pages on this website for terms and conditions relating to those types of stay.

Rates

  • The rate for a particular reservation is only guaranteed not to change once the reservation has been confirmed by us. 
  • All rates quoted are in Australian Dollars ($AUD) and are inclusive of the Goods & Services Tax (GST).
  • Quoted rates may fluctuate according to expected peak periods. Peak periods generally correspond with school holidays, public holidays and weekends (Fri & Sat nights) but may include other periods.
  • Quoted rates may fluctuate according to occupancy levels in a particular category of accommodation.
  • Minimum stay periods may apply during expected peak periods or for particular discounted rates and Special Offers.

Deposits for Reservations

  • The payment of a deposit is required before a reservation is confirmed.
  • The amount of the deposit depends on the type of accommodation being booked; the rate type; whether the reservation is during a peak period; and the length of stay. Unless otherwise stated, the deposit will be the first night's tariff or 25 percent of the total stay, whichever is greater.
  • Some special offer rates, discounted rates and peak periods may require the total stay to be paid upfront as the deposit amount.
  • For reservations involving caravan, motorhome and camping sites, a "pre-authorisation" or "credit card hold" may be accepted in lieu of the payment of the deposit.  In such cases, if a cancellation occurs in default of the cancellation terms, the credit card will be charged with the original deposit amount.
  • In all cases, you will be advised of the deposit amount and how it must be paid when you make the reservation.
  • If you are concerned about incurring losses in relation to a cancellation and/or change to a booking, we strongly recommend that you give consideration to insuring against such an event with a reputable travel insurer.

Confirmation of Reservations

  • Confirmation of a reservation will be emailed, posted or sent by SMS (text message) to you as soon as the required deposit has been paid (or guaranteed by a credit card hold, if provided for above).
  • The confirmation email, letter or text message for your reservation will include a confirmation reference number, details of the deposit paid (if any), the relevant cancellation terms and the balance amount (if any) due to be paid on arrival.

Cancellations

  • Standard cancellation terms are as follows:

Holiday Villa, Holiday Home or Resort Home: A cancellation fee of 25% of the total stay applies regardless of when notice is given. If notice of a cancellation is given less than 24 hours before the scheduled check-in date (or no notice is given or you do not arrive by 10:00am on the day after your scheduled arrival date) you will be charged a cancellation fee equal to 100% of the total stay. No credits will be given.

Caravan, Motorhome & Camping Site: Minimum notice of a cancellation is by 10am on the day prior to the scheduled arrival day. Failure to give notice in accordance with the above will result in you being charged a cancellation fee equal to the first night at the standard rate. No credits will be given.

  • The above standard cancellation terms above do not apply to reservations for Special Offers, Package Rates, Group Rates and reservations that fall within No-Cancellation Periods. In such cases, please refer to the specific conditions notified to you at the time of making the reservation.

Failure to Notify Cancellation (No-Shows)

  • If you do not provide notice of your cancellation, or if you do not arrive by 10:00 am on the day after your scheduled arrival date, then your booking will be cancelled without any refund or credit and the relevant cancellation fee will be applied. 

Changes to a Reservation

  • If you make changes to a reservation after it has been confirmed, for example by altering the arrival and/or departure date, changing the numper of persons or changing the type of accommodation required, we may, if we consider the changes to be significant, treat this as cancellation of the reservation at our sole discretion and apply the cancellation policy above in whole or in part.

Cabin and Site Allocations

  • Cabin and site allocations are done on arrival.  If you request to be allocated to a particular cabin or site this will be noted when you make your reservation. Whilst we will always endeavour to meet your request we do not guarantee that we will be able to do so.

Check-in and Payment on Arrival (plus security for incidentals)

  • Check-in time is after 2.00 pm on the day of arrival for holiday cabin accommodation and after 10:00 am for caravan, motorhome and camping sites
  • Payment for the full period of your reservation is required on arrival. Payment may be made by cash, any of the major credit cards, or eftpos debit card.
  • A current government-issued photo ID (e.g. driver licence, proof of age card or passport) must be presented at check-in to verify your identity.
  • For stays in a Holiday Villa, Holiday Home or Resort Home a security deposit of $150 (or credit card pre-authorisation) must be provided on arrival to guarantee the payment of any incidentals such as loss of keys, extra cleaning or damage.
  • For stays on a caravan, motorhome or camping site a security deposit of $20 (or credit card pre-authorisation) must be provided on arrival to guarantee the payment of any incidentals such as loss of amenities keys.
  • If you used a credit card to pay the booking deposit, please ensure you bring it with you as you will need to present it at check-in. If you have a daily limit on your card, please ensure it will allow you access to sufficient funds to pay the full balance due on arrival.

Late Arrivals 

  • Reception is open between 8:00 am and 6:00 pm each day. If you require a check-in later than 6:00 pm, please contact our reservation staff prior to your arrival to make the appropriate arrangements.
  • If you are intending to arrive later than 6:00 pm, you may be required to pay the total stay and any security deposit in advance of your arrival.

Check-out or Extensions of Stay

  • Check-out is by 10:00 am on the day of departure for both holiday cabin accommodation and caravan, motorhome and camping sites. Late departures may incur extra charges.
  • Requests for extensions of stay should be made as early as possible (preferably before 5:00 pm on the day prior to departure). Extensions are subject to availability and can only be guaranteed when payment for the extra period has been paid for in full.

Early Departures

  • No refunds or credits are available for departures prior to the scheduled check-out date. Payment for any nights not used will be forfeited on departure.


 

Online Reservations

Special Online Offers

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