FAQ's (Frequently Asked Questions)

Do the cabins have air-conditioning?

Yes - all our holiday cabin accommodation has reverse-cycle air-conditioning for cooling and heating at no additional cost.

Do I need to bring bed linen and bath towels for my cabin?

No - all bed linen, pillows, blankets and bath towels are included for all guests at no additional cost. See the What's Included page on this website for further details.

Do you have non-smoking cabins?

Yes - all the accommodation is non-smoking.  Guests may smoke on the veranda outside their accommodation provided that the door to the accommodation remains closed and smoke does not enter the accommodation.  A cleaning and restoration fee will be charged to the guest if smoking inside the accommodation has occurred.

Is smoking permitted in other areas of the Resort?

Smoking is not permitted inside or within 10 metres of the entry to Resort buildings, outdoor eating areas, BBQ facilities, the children's playground area, swimming pool area and tennis court area. If you are smoking in other areas you are required to respect the rights of non-smokers who might be nearby and ensure that you fully extinguish and properly dispose of all cigarette butts.

Do you allow pets?

No - pets and other animals are not permitted in Brisbane Gateway Resort. The only exceptions are registered guide dogs accompanying vision or hearing impaired people. Please note that a "companion dog" is not considered to be a registered guide dog.

What time is check-in?

Check-in time for holiday cabin accommodation is after 2:00 pm.  Check-in time for caravan, motorhome and camping sites is after 10:00 am.  Please note that our reception is open between 8:00 am and 6:00 pm each day. If you are arriving later than 6:00 pm, please contact our reservation staff prior to your arrival to make the appropriate arrangements.

What time is check-out?

Check-out time for holiday cabins and caravan, motorhome and camping sites is by 10:00 am. Late departures (up to 4:00 pm) can be arranged for an additional charge, subject to other arrivals. If you require a late departure, please let us know as soon as possible (at the latest by 6:00 pm on the evening prior to your departure).

Do you have wireless broadband or WiFi for guests?

Yes - a free wireless broadband network is currently available for guests to use at holiday cabins, caravan, motorhome and camping sites and the recreation lounge and area around the pool. Guests must obtain a free guest pass-key from reception to use this service.

Can the children ride bicycles and scooters at the Resort?

Yes - as long as they are suitably skilled to ride alone, wear an approved bicycle helmet, only ride on the shared roadway system and always obey the 10 kmph speed limit. Bikes and scooters must be fitted with front and rear lights if being ridden between dusk and dawn, . Skateboards, heelys, roller skates and inline skates are not to be used in the Resort.

How old do my children have to be before they can use the top bunk?

Children under 9 years of age are not permitted to use the top bunk in any of the holiday cabin accommodation that has bunks. Parents and carers should also ensure that children do not play on bunks. All the bunks in Brisbane Gateway Resort are designed and installed to comply with the Australian and New Zealand Standard AS/NZS 4220:2010 - Bunk Beds and Other Elevated Beds.

Are there shops close to the Resort?

Yes - there is a 7-day IGA Express convenience store just 300 metres from the Resort which is open between 6am and 8pm. Other shops at the same location include a bakery, fruit and vegetable store, newsagency, take-away food shop and liquor/bottle shop.  Larger supermarkets (Coles & Woolworths) and district and regional shopping centres are also available within a few minutes drive.

Are there dining and eating places nearby?

Yes - there are many local restaurants (serving various styles of food) , two great family-style hotels, several clubs and coffee shops and all of the major take-away food chains such as McDonalds, Hungry Jacks, KFC, Subway, Red Rooster and Dominos PIzza all within several minutes drive of the Resort.

How close is the Resort to the Gold Coast Theme Parks?

It takes approximately 30 minutes to drive from the Resort to Dreamworld and WhiteWater World at Coomera using the Pacific Motorway.  Movieworld and Wet'n'Wild at Helensvale are approximately 35 minutes drive from the Resort.  Seaworld at Main Beach is around 50 minutes drive from the Resort.

Do you sell tickets to the theme parks and other attractions?

Yes - you can purchase tickets for all the Gold Coast theme parks (and many other local attractions and tours) from reception.  You can also book and purchase your tickets online prior to arrival. There are no additional booking or ticketing fees charged for this service. 

Is there public transport available from the Resort into Brisbane?

Yes - there is a regular scheduled public bus service which stops at the entry to the Resort. The journey to Brisbane's city centre takes around 25 minutes. The buses operate on the Busway System without traffic congestion so there are generally no delays, even during peak hour.  Connecting buses can be caught from the Busway stations which can take you to other parts of Brisbane.

What free things are included in our stay?

The following things are all free of charge when you stay at Brisbane Gateway Resort (some places will charge you extra for these things, so be sure to ask them if you are comparing us):

  • Free WiFi for guests
  • Free airconditioning in cabins
  • Free gas BBQ's
  • Free bed and bath linen included in cabins
  • Free porta-cot and infant high chair hire in cabins
  • Free kids games in the Recreation Lounge, including X-Box games
  • Free tennis court and equipment hire (charges apply for night use)
  • Free parking (charges may apply for extra vehicles)
  • No credit card surcharge fees
  • Free tourist and transport information and bookings
  • Free caravan/motorhome toilet discharge point
  • Free infant's bathroom facility
  • Free kitchen facilities for campers

Can you refill my gas cylinder?

A Kwik-Gas LPG exchange cylinder service is available at the Resort. You can swap your empty cylinder for a full one and save time by not having to wait for a refill. Primus or Companion cylinders are not able to be swapped.

Do you have a guest laundry?

Yes - the Resort's modern coin-operated laundry is available for guests staying in the holiday cabins or on the caravan, motorhome and camping sites. If you are booking a cabin and would prefer the convenience of your own laundry facilities, the Two Bedroom Holiday Home and Three Bedroom Holiday Home would be a good choice.


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